Terms and Conditions
These Website Terms of Use govern your use of Hamara Mentor (www.hamaramentor.com), the online mentoring platform operated by MEPSC. Please read them before you register or book a session.
Last updated: 22 August 2026
1. Who we are
Hamara Mentor is a mentoring platform owned and operated by the Management & Entrepreneurship and Professional Skills Council (“MEPSC”, “the Company”, “we”, “us” or “our”), a Section 8 not-for-profit Sector Skill Council under the Ministry of Skill Development and Entrepreneurship, with the All India Management Association as its promoter. Our registered office is at 20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India.
In these Terms, “Hamara Mentor”, “the Platform” or “the Website” means www.hamaramentor.com and any application we make available on any other platform. “You” means any person who visits, registers on or transacts through the Platform.
2. Acceptance of these Terms
By accessing, browsing, registering on or booking through the Platform, you agree to be bound by these Terms, together with our Privacy Policy, Cancellation & Refund Policy and Pricing Policy, all of which form part of this agreement. If you do not agree, please do not use the Platform.
We may amend these Terms from time to time. The version published on this page is the version in force. Where a change materially affects your rights, we will give notice on the Platform or by email. Your continued use after a change takes effect means you accept the amended Terms. Changes do not apply retrospectively to sessions already booked and paid for.
3. Role-specific terms
Depending on how you use the Platform, additional terms apply to you and should be read alongside this document:
Where a role-specific term conflicts with this document, the role-specific term prevails for that role.
4. Eligibility
You may use the Platform only if you are capable of forming a legally binding contract under the Indian Contract Act, 1872. If you are under 18 years of age, you may use the Platform only with the consent and under the supervision of a parent or lawful guardian, who accepts these Terms on your behalf and is responsible for your activity and payments. We may verify eligibility at any time and may decline or close an account that does not meet it.
5. What Hamara Mentor is, and what it is not
Hamara Mentor is a venue that introduces mentees to mentors and handles scheduling and payment. Mentors are independent professionals. They are not our employees, agents or partners, and we do not supervise or direct the content of a session.
We verify the information mentors provide to a reasonable commercial standard, but we do not warrant the accuracy of any advice given in a session. Mentoring is guidance, not professional advice. It is not legal, medical, financial, investment or psychological advice, and it is not a promise of a job, an admission, a promotion, a certification or any other outcome. Decisions you take after a session are yours alone.
6. Your account
You must give accurate information when you register and keep it current. You are responsible for keeping your password confidential and for everything done through your account. Tell us at support@ugrowthconsultancy.com as soon as you suspect any unauthorised use. You may not create an account for anyone else, share an account, or transfer one.
7. Bookings, fees and taxes
Mentors set their own session fees. The fee shown to you at the time of booking is the fee you pay. Applicable taxes are charged in addition where the law requires it. We retain a service fee on each booking; the balance is credited to the mentor. Payments are processed by third-party payment gateways, and your use of them is subject to their own terms.
A booking is confirmed only when payment has been received and the Platform shows the session as confirmed. See the Pricing Policy for how prices are set.
8. Cancellations and refunds
Cancellations, reschedules, no-shows and refunds are governed by the Cancellation & Refund Policy, which forms part of these Terms.
9. Sessions and recordings
Sessions are held over an integrated video conferencing service. We may record a session for quality assurance, dispute resolution and safety. Where a session is recorded, all participants are notified before the recording starts, and you may decline to proceed. Recordings are retained for six months and then deleted. You must not record, screenshot or otherwise capture a session yourself, and you must not publish or share any part of a session, without the prior written consent of every participant and of the Company.
10. Acceptable use
You must not use the Platform to do anything unlawful, or to harass, abuse, defame, threaten or discriminate against any person. You must not upload malicious code, attempt to gain unauthorised access to any part of the Platform, scrape or harvest data, impersonate anyone, misrepresent your identity or qualifications, or interfere with the operation of the service. We may remove content and suspend accounts for breach of this clause.
11. Dealing outside the Platform
Mentors and mentees who are introduced through Hamara Mentor must transact through Hamara Mentor. You must not solicit or accept a paid or unpaid engagement with a person you met on the Platform outside the Platform, or move a booked session off the Platform to avoid fees, for so long as your account is active and for six months afterwards. This restriction protects the payment, safety and dispute processes that the Platform provides. It applies to solicitation only; it does not prevent anyone from working in the mentoring or training field generally.
12. Intellectual property
The Platform, its design, text, graphics, logos and software are owned by or licensed to the Company and are protected by Indian and international intellectual property law. You may use them only as needed to use the service. Material a mentor prepares and presents in a session remains the mentor’s, and the mentor grants us a licence to host, store and reproduce it as needed to run the Platform and to resolve disputes. Recordings of sessions made by the Company are owned by the Company and used in accordance with clause 9 and the Privacy Policy.
13. Third-party links and services
The Platform contains links to third-party websites and relies on third-party services for video conferencing and payments. We do not control them and are not responsible for their content, availability or privacy practices. Your dealings with them are between you and them.
14. Disclaimers
The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free or secure against every threat, or that any particular mentor will be available. Nothing in this clause limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.
15. Limitation of liability
To the extent permitted by law, our total liability to you in connection with any session or transaction is limited to the amount you paid for that session. We are not liable for indirect or consequential loss, or for loss of profit, opportunity, goodwill or data. Again, this does not limit liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.
16. Indemnity
You agree to indemnify the Company against claims, losses and reasonable costs arising from your breach of these Terms, your infringement of another person’s rights, or your unlawful use of the Platform.
17. Suspension and termination
You may close your account at any time by writing to support@ugrowthconsultancy.com. We may suspend or terminate an account for breach of these Terms, for fraud or suspected fraud, for conduct that puts other users at risk, or where we are required to do so by law. Where the breach is not serious, we will give notice and an opportunity to correct it. Sums already earned and payable are settled in the ordinary way after termination, subject to any dispute.
18. Privacy and data protection
We process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023. How we collect, use, share, retain and protect your data, and the rights you have over it, are set out in the Privacy Policy.
19. Grievance redressal
If you have a complaint about the Platform, a session, a payment or your personal data, write to our Grievance Officer at support@ugrowthconsultancy.com, or by post to the Grievance Officer, Hamara Mentor, 20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
20. Governing law and jurisdiction
These Terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction, save that nothing prevents a consumer from approaching a consumer forum having jurisdiction under the Consumer Protection Act, 2019.
21. Severability and entire agreement
If any provision of these Terms is held to be unenforceable, it is severed and the remaining provisions continue in full force. These Terms, together with the policies referred to in clause 2, are the entire agreement between you and us in relation to the Platform.
22. Contact
Hamara Mentor, operated by Management & Entrepreneurship and Professional Skills Council (MEPSC)
20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India
Email: support@ugrowthconsultancy.com
Website: www.hamaramentor.com