Cancellation & Refund Policy

This policy explains when a mentoring session booked on Hamara Mentor can be cancelled or rescheduled, and when you are entitled to a refund. It forms part of our Terms and Conditions.

Last updated: 22 August 2026

1. Cancellation by a mentee

1.1 More than 24 hours before the session. You may cancel or reschedule free of charge, and you receive a full refund of the session fee. Reschedules are subject to the mentor’s available slots.

1.2 Less than 24 hours before the session. You may ask to reschedule once at no charge if the mentor has a free slot. If a reschedule is not possible and you cancel, a cancellation charge applies and the balance is refunded, because the mentor has already reserved the time.

1.3 No-show. If you do not attend and did not cancel, the full fee is charged and no refund or reschedule is offered.

1.4 Joining late. A session ends at its scheduled time. Time lost by joining late is not made up, refunded or rescheduled.

1.5 Genuine emergencies. If you miss a session because of a medical emergency or another serious and unavoidable event, write to us within seven days with supporting documents. We will consider a reschedule or refund on the facts, and we apply this clause generously.

2. Cancellation by a mentor

2.1 If a mentor cancels, you may reschedule at a time that suits you both, or take a full refund. The choice is yours.

2.2 If a mentor is more than 10 minutes late, you may end the session and ask for a reschedule or a full refund.

2.3 If a mentor cancels repeatedly, we may offer you a different mentor or a full refund, and we may restrict the mentor’s account.

3. Technical failures

3.1 If a session cannot take place because of a fault in the Platform or the video service, we reschedule it at no charge. If a reschedule is not workable, we refund it in full.

3.2 If a session was disrupted rather than prevented, tell us within seven days with a short description of what happened. Where we have a recording of the session, we will look at it before deciding.

4. How to ask for a refund

Write to support@ugrowthconsultancy.com from the email address on your account, quoting the booking reference, the transaction reference and the reason. We acknowledge every request within 48 hours and decide within 14 working days. Where a refund is approved, we release it within 7 working days of the decision; your bank or card issuer may take a further 3 to 10 days to show it. Refunds are made to the original payment method.

Refunds are net of payment gateway charges and any taxes that cannot be recovered. Where you prefer, an approved refund can instead be held as credit against a future session.

5. Refunds and mentor payments

Where a refund is granted because a session was not delivered, or because a dispute is decided against the mentor, the refunded amount may be recovered from the mentor’s earnings, in line with the Terms of Use for Mentors.

6. Misuse of this policy

We may decline a refund where there is clear evidence that the session was in fact delivered and the request is not made in good faith, or where the mentee has continued the same mentoring relationship outside the Platform contrary to clause 11 of the Terms and Conditions. We will always tell you the reason.

7. If you disagree with our decision

You may escalate to our Grievance Officer at support@ugrowthconsultancy.com within 15 days of the decision. The Grievance Officer acknowledges within 48 hours and responds within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy takes away your right to approach a consumer forum under the Consumer Protection Act, 2019.

8. Changes to this policy

We may update this policy. The version published here is the version that applies, except that the policy in force when you booked governs that booking. This policy is governed by the laws of India, with the courts at New Delhi having jurisdiction.

Contact

Hamara Mentor, operated by Management & Entrepreneurship and Professional Skills Council (MEPSC)
20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India
Email: support@ugrowthconsultancy.com