Career Mentors for Students & Professionals

Privacy Policy

This Privacy Policy explains what personal data Hamara Mentor (www.hamaramentor.com) collects about you, why we collect it, who we share it with, how long we keep it and what rights you have over it.

Last updated: 22 August 2026

1. Who is responsible for your data

Hamara Mentor is operated by the Management & Entrepreneurship and Professional Skills Council (“MEPSC”, “the Company”, “we”, “us”), registered office 20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India. We are the Data Fiduciary for the personal data described here, within the meaning of the Digital Personal Data Protection Act, 2023.

2. What we collect

  • Account details: your name, email address, mobile number, password (stored only as a cryptographic hash), profile photo, city and preferred language.
  • Mentor profile details: qualifications, employment history, areas of expertise, session fee and availability. Mentors publish these knowingly, and they are visible to visitors.
  • Verification details: for mentors who request a payout, identity and bank details submitted for KYC.
  • Booking and payment records: sessions booked, amounts, transaction references and refund history. We do not store your full card number, CVV or UPI credentials; those go directly to the payment gateway.
  • Session data: joining times, attendance and, where recording is enabled, the recording of the session.
  • Messages: what you send through the Platform, and what you send us by email.
  • Technical data: IP address, browser and device type, pages viewed and approximate location derived from IP, collected through logs and cookies.

3. Why we use it, and on what basis

We process your data on the basis of the consent you give when you register and book, and, where the law allows, for legitimate uses such as complying with a legal obligation. We use it to:

  • create and run your account and show you a usable Platform;
  • match mentees with mentors and schedule sessions;
  • take payment, credit mentors and process refunds and payouts;
  • verify mentor identity and bank details before releasing money;
  • send transactional messages such as confirmations, reminders and receipts;
  • investigate complaints, disputes, fraud and abuse;
  • keep the Platform secure and improve it; and
  • meet obligations under tax, accounting and consumer protection law.

We send marketing email only if you have opted in, and every marketing email carries an unsubscribe link. Withdrawing marketing consent does not stop transactional messages about a booking you have made.

4. Who we share it with

We do not sell your personal data and we do not rent it. We share it only with:

  • The other party to a session. A mentor sees the mentee’s name and what the mentee chooses to share; a mentee sees the mentor’s published profile.
  • Payment gateways, to take payment and make payouts.
  • The video conferencing provider, to host the session.
  • Email and hosting providers that run the Platform on our behalf, under contract and only on our instructions.
  • Professional advisers, auditors and regulators, and law enforcement or a court where we are legally required to disclose.

Some of these providers store data outside India. Where they do, we transfer data only to the extent the Digital Personal Data Protection Act, 2023 and any restrictions notified under it permit.

5. Cookies

We use cookies that are strictly necessary to keep you signed in and to keep the site secure, and analytics cookies to understand which pages are used. You can block or delete cookies in your browser settings; if you block the necessary ones, you will not be able to stay signed in.

6. How long we keep it

  • Account data: for as long as your account is open, and for a reasonable period afterwards while any dispute or legal obligation is outstanding.
  • Session recordings: six months, then deleted.
  • Booking, payment and tax records: eight years, as required by Indian tax and accounting law.
  • Support correspondence: three years.
  • Server logs: twelve months.

When a retention period ends, we delete the data or irreversibly anonymise it.

7. How we protect it

The Platform runs over HTTPS. Passwords are stored as hashes and never in readable form. Access to production data is restricted to the people who need it. We review and patch the Platform. No system is perfectly secure, but if a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as the Digital Personal Data Protection Act, 2023 requires.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

  • ask what personal data we hold about you and who we have shared it with;
  • have inaccurate or incomplete data corrected, and outdated data updated;
  • ask us to erase data we no longer need for the purpose it was collected for;
  • withdraw a consent you have given, at any time, without affecting processing already carried out;
  • nominate another person to exercise these rights on your behalf if you die or become incapable of doing so; and
  • complain to us, and then to the Data Protection Board of India.

To exercise any of these, write to support@ugrowthconsultancy.com from your registered email address. We respond within 30 days. Note that we may need to keep some records even after erasure, where tax or consumer protection law requires it, and we will tell you if that applies.

9. Children

The Platform is not intended for children under 18 using it on their own. Where a mentee is under 18, we process their data only with the verifiable consent of a parent or lawful guardian, and we do not use it for tracking, behavioural advertising or profiling.

10. Grievance Officer

If you are unhappy with how we have handled your personal data, contact our Grievance Officer:

Grievance Officer, Hamara Mentor
Management & Entrepreneurship and Professional Skills Council (MEPSC)
20th Floor, Amba Deep, 14 Kasturba Gandhi Marg, New Delhi – 110001, India
Email: support@ugrowthconsultancy.com

We acknowledge every grievance within 48 hours and respond within one month. If you remain dissatisfied, you may complain to the Data Protection Board of India.

11. Changes to this Policy

We may update this Policy. The version published on this page is the version in force, and the date at the top tells you when it last changed. Where a change materially affects your rights, we will notify you on the Platform or by email.